Credit Memo: (Order Type: G2) (Item Category: G2N)

A credit memo request is a sales doc used in complaints processing to request a credit for a customer.
The credit proc generally follows 2 business procedures; the first being the scenario where the customer returns products previously purchased & requires a credit. The second general form of credit proc is when the customer is credit without ref to a return (goods not returned or customer overcharged).

You can also set a mandatory that the credit memo request can only be created with ref. You can create a credit or debit memo request with ref to an existing order, with ref to an existing order, with ref to an invoice, with ref to contracts, contract release orders, billing doc.
You may not wish to credit for every thing, such as the entire freight charge from one invoice. You can instead have a new pricing proc in the credit memo request that is similar to the standard pricing proc you use, but not have the freight condition type. Thus the standard values are copied over, excluding freigh