Dunning process used in credit management.

1) You have a Customer which you had felt, he is doing good business and supplied material on Credit of 45 days.

2) Since this customer is good as you felt, you have not managed Credit Checks as well. So, he had comfortably reached to the fullest credit (or even more) which you can afford for any customer.

3) One fine day you got realised that, there is very bad debt with this customer and need to recover from him and till then, there will be no further supply to the customer.

4) Your company's legal department has laid a policy that, inorder to recover any bad debts, like:

a) We will send a normal payment reminder.

b) In case customer doesn’t respond, we will send at least further reminder (dunning notice) may be 9 times (9 reminders) (Dunning level) and what intervals of time (dunning frequency).

c) Still if the customer doesn't respond for the reminders, you will file a law suit against the customer for recovering the Payments.

d) Finally, after getting verdict, you may proceed for auction of his property or as per the order for Law.

Now in SAP, the definition of Dunning procedure is a pre-defined procedure specifying how customers or vendors are dunned.

For each procedure, the user defines:

- Number of dunning levels

- Dunning frequency

- Amount limits

- Texts for the dunning notices

In SAP, you will maintain the Dunning Procedure at customer master. Referring to this, your SD Team / FI Team (user team) will effect Dunning